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ISS Moving Guide

ISS MOVING GUIDE

Step by step guide

It’s important to us that you know what to expect from our relocation service and have a clear understanding of how each stage of the process works.

The 10 Relocating Stages

On receipt of your name and contact details, our Move Coordinator will call you to schedule a pre-move meeting.

Step 1

You will be sent a relocation pack which includes information about customs and other requirements.

Step 2

The consultation visits. The visit normally lasts 30 to 45 minutes. The consultant will leave you with a list of the items to be packed and shipped along with an estimate of the volume.

Step 3

Our pricing team will contact you within 48 hours of the consultation visit to advise you of the best quote

Step 4

Upon approval of our quotation (and with the order confirmation or LPO from your company) our move coordinator will schedule the pack dates or delivery

Step 5

Upon approval of our quotation (and with the order confirmation or LPO from your company) our move coordinator will schedule the pack dates or delivery

Step 6

Arrangement of Handyman service if required

Step 7

With the completion of packing or delivery our admin team arranges the invoice for payment.

Step 8

Your Move Coordinator will complete all documentation and let you have information about vessel schedules and expected custom clearance times.

Step 9

We will ask you to complete a customer satisfaction survey, ensuring that we continue to provide the service that you want.

Step 10
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