Customs Clearance Services in UAE
Fast, Reliable & Hassle-Free Clearance for Personal & Commercial Shipments
Navigating customs procedures in the UAE can often feel overwhelming, especially when dealing with time-sensitive shipments or unfamiliar regulations. With complex paperwork, detailed compliance checks, and port-specific rules, one small mistake can result in costly delays or penalties. That’s where ISS Relocations steps in — your trusted partner for customs clearance services in Dubai, Abu Dhabi, Sharjah, and across the UAE.
We go beyond just submitting forms. We provide real-time updates, proactive guidance, and personalized attention to every client. Whether you need to classify a commercial consignment correctly, get help with duty exemption for personal effects, or ensure your automobile meets UAE import rules, we manage the process with accuracy, transparency, and full regulatory compliance.
Why Choose ISS Relocations for Customs Clearance in UAE?
We go beyond paperwork. ISS Relocations combines relocation expertise with logistics know-how, giving you a single point of contact for moving, shipping, and customs formalities.
Here’s why UAE residents and global businesses trust us:
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Licensed customs broker with UAE port access
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Decades of experience in relocation & cargo handling
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Full coordination with freight, packing & delivery
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Real-time shipment tracking & status updates
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Assistance with restricted items and exemptions
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Seamless integration with storage & transport services
Whether you’re importing a container, a car, or a carton — we make customs clearance effortless.
Our Customs Clearance Services Include
Tailored Solutions for Individuals, Expats & Businesses Across the UAE
At ISS Relocations, we understand that every shipment is different — and so are the regulations that govern them. That’s why we offer a wide range of customs clearance services in the UAE, carefully tailored to meet the needs of individuals, families, and companies moving or shipping goods into or out of the country. Whether you’re importing personal belongings after a relocation, managing bulk commercial cargo, or bringing in a vehicle from abroad, our experienced customs experts ensure your paperwork, permissions, and inspections are handled professionally — with zero delays and full compliance.
From Dubai’s Jebel Ali Port to Abu Dhabi’s Khalifa Port and every major airport in between, our team ensures that your clearance process is smooth, fast, and stress-free.
Import & Export Customs Clearance
Whether you’re bringing goods into the UAE or shipping them abroad, ISS Relocations provides comprehensive customs clearance support for both imports and exports. We handle classification, duty payments, inspection coordination, and document submission to ensure compliance with UAE’s customs laws. Our service is ideal for individuals relocating internationally, freight forwarders, and exporters looking for a smooth customs experience with minimal delays.
Air & Sea Freight Clearance
No matter the size or nature of your shipment, our team provides fast, efficient customs clearance at all major airports and seaports in the UAE, including Dubai International Airport, Abu Dhabi Airport, and Jebel Ali Port. From containerized freight to consolidated air cargo, we manage the full clearance cycle — from delivery order collection to final release — while ensuring accurate paperwork and tax handling.
Personal Effects & Household Goods
For expats relocating to the UAE, customs can be a major hurdle — especially when it involves household items, used furniture, or personal goods. At ISS Relocations, we specialize in customs clearance for personal effects, guiding you through what’s allowed, what’s restricted, and how to obtain exemptions. We help reduce costs and delays by ensuring proper documentation, valuation, and clearance procedures.
Commercial Cargo Clearance
Businesses importing goods to sell, distribute, or use in operations require detailed compliance, especially with commodity codes (HS codes), value declarations, and trade licenses. We work with UAE-based SMEs, manufacturers, and distributors to offer accurate and fast clearance of commercial and industrial cargo, helping avoid penalties, demurrage charges, and regulatory disputes.
Automobile Customs Clearance
Bringing a vehicle into the UAE? Our dedicated team handles the full clearance process for cars, motorcycles, boats, and commercial vehicles, ensuring everything complies with GCC regulations and UAE’s customs requirements. From vehicle inspection and VIN validation to duty calculation and conformity certifications, we make sure your car is cleared and road-ready — without the bureaucratic headaches.
Temporary Import & Exhibition Cargo
Need to bring equipment or display materials into the UAE for a short-term event or trade exhibition? We handle temporary import clearances, including bond submissions and re-export documentation. Perfect for companies participating in events at Dubai World Trade Centre, ADNEC, Expo City, or other UAE venues. We ensure your assets move in and out of the country legally, without incurring unnecessary duties.
Smooth Customs Clearance Without Delays
Avoid customs-related headaches with ISS Relocations. Our experienced team ensures quick and compliant customs clearance for international shipments, handling paperwork, regulations, and inspections with precision.
Benefits of Moving With Us
From planning to unpacking, ISS Relocations offers unmatched reliability, global expertise, and customer-first service. Here’s what sets us apart:
Experience Hassle-Free Moving
Secure and Reliable Transportation
Personalised Moving Solutions
Trustworthy and Experienced Team
Ports & Terminals We Cover – Customs Clearance Services
UAE-Wide Customs Clearance Solutions — Seamless Support at Every Major Port & Airport
With the UAE being a major global logistics hub, cargo flows in and out through multiple air and sea gateways daily. At ISS Relocations, we offer comprehensive customs clearance services across all major UAE ports and airports, ensuring smooth clearance no matter where your shipment arrives or departs. From high-volume sea freight to urgent air cargo, our dedicated customs team works on-site or in coordination with port authorities to manage your shipments efficiently and with full regulatory compliance.
Jebel Ali Port – Dubai
The UAE’s largest and busiest port, Jebel Ali is a strategic gateway for international sea freight.
We handle:
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Full container load (FCL) & less-than-container load (LCL) clearance
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Personal effects and commercial cargo
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Clearance for automobiles, machinery, electronics
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Interface with Dubai Customs for fast-track processing
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Coordination with freight forwarders and bonded warehouses
Ideal for clients importing large shipments or relocating household goods via ocean freight.
Port Rashid – Dubai
Although largely used for cruise and smaller vessels today, Port Rashid still handles specialized cargo, particularly high-value or diplomatic shipments.
Our services include:
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Temporary import/export services
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Clearance for event and exhibition goods
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Diplomatic cargo assistance
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Coordination with port officials for inspection and release
Perfect for trade show items, artwork, and small commercial shipments.
Khalifa Port – Abu Dhabi
A high-tech deep-sea port that handles major commercial cargo in the capital. Ideal for industrial imports and exports.
We assist with:
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HS code classification and duty calculation
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Clearance for industrial goods, raw materials, and chemicals
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Automotive and machinery imports
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Support for Abu Dhabi-based manufacturers and suppliers
Recommended for businesses operating in Khalifa Industrial Zone (KIZAD) or surrounding free zones.
Sharjah Port & Khorfakkan Port
Sharjah offers flexibility for both importers and exporters in the northern Emirates. Khorfakkan specializes in transshipment and container cargo.
ISS Relocations handles:
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Customs clearance for Sharjah Free Zone cargo
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Personal effects and consolidated freight
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Transshipment documentation and handling
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Quick clearance from Sharjah Customs system
Suitable for SMEs and families relocating through Sharjah or northern Emirates.
Dubai International Airport (DXB)
The busiest airport in the region for both passenger and cargo traffic. Ideal for urgent, high-value shipments and relocation of personal goods.
We manage:
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Airway bill processing and documentation
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Duty and VAT handling
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Personal effects clearance for arriving expats
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Clearance for high-value goods, electronics, medical items
Best choice for urgent cargo and personal air freight.
Abu Dhabi International Airport (AUH)
Serves both commercial and private cargo needs, especially for capital-based companies and government agencies.
We support:
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Courier clearance and express shipments
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Temporary imports for projects or events
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Coordination with airline cargo departments
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Special cargo handling and bonded transit
Great for Abu Dhabi-based corporate, diplomatic, and government shipments.
Sharjah International Airport (SHJ)
Known for cost-effective air cargo solutions, especially for mid-sized freight and regional trade.
ISS Relocations offers:
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Clearance for low-volume personal or business cargo
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Assistance with customs inspections and approvals
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Support for courier shipments and commercial goods
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Fast processing for SMEs and regional importers
Ideal for cost-conscious importers and relocators looking for faster turnaround.
Fujairah Port
The only multi-purpose port on the UAE’s east coast, Fujairah is popular for bulk cargo and access to Indian Ocean trade routes.
Our services cover:
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Bulk and break-bulk cargo customs clearance
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Clearance for oil & gas equipment, building materials
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Export documentation for marine and offshore shipments
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On-site coordination with port and customs authorities
Essential for industrial shipments and specialized cargo entering through the east coast.
Wherever You Ship, We’ve Got You Covered
At ISS Relocations, we understand that no two shipments are alike — and neither are the customs requirements at each UAE port or airport. That’s why we’ve built a comprehensive, UAE-wide customs clearance network to serve you wherever your cargo arrives or departs. Whether you’re an individual bringing in household goods via Dubai International Airport, a business exporting goods through Khalifa Port, or a trader receiving commercial cargo in Sharjah, our licensed clearance professionals are ready to handle every detail with speed, accuracy, and compliance.
With ISS Relocations, you get:
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Coverage at every major airport and seaport across the UAE
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Specialized clearance services for personal effects, automobiles, commercial shipments, and bulk cargo
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Expert handling of air freight, sea freight, transit cargo, and temporary imports
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Direct coordination with Dubai Customs, Abu Dhabi Customs, and Federal Customs Authority
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Real-time updates, support with duty calculations, and end-to-end document management
We don’t just help you move across borders — we ensure your journey is smooth, compliant, and stress-free from port to final destination.
Hassle-Free Customs Clearance Services Designed Around You
At ISS Relocations, we believe that customs clearance shouldn’t be complicated — it should be seamless, transparent, and fully tailored to your needs. That’s why our customs clearance services in the UAE are designed around you — whether you’re an expat moving your home, a business importing equipment, or a company exporting commercial goods.
We take the guesswork out of the process by offering customized solutions based on the type of cargo, origin or destination country, and the port or airport involved. Our experienced team assesses your unique requirements and manages the entire clearance process — from document preparation and regulatory compliance to on-ground coordination with customs authorities.
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How Our Customs Clearance Process Works
A Step-by-Step Guide to Seamless Customs Handling in the UAE
At ISS Relocations, we take the complexity out of customs procedures with a proven, streamlined process that’s designed for clarity, speed, and full compliance. Whether you’re shipping personal effects, commercial cargo, or vehicles, our approach ensures your shipment moves through customs smoothly — from port arrival to final release. Here’s how our end-to-end customs clearance process works:
Initial Consultation & Documentation Review
Setting the Foundation for a Smooth Clearance
Before your shipment arrives, we begin by understanding your cargo type, destination port, and clearance requirements.
What we do:
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Collect details about your shipment (type, volume, value, origin/destination)
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Explain the documents required based on cargo and port of entry
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Review your documents to ensure accuracy and completeness
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Advise on potential restrictions or dutiable items
This step helps us prevent delays and avoid compliance issues before they arise.
Document Preparation & Submission
We Handle the Paperwork, So You Don’t Have To
Once documents are confirmed, our licensed customs agents prepare and submit everything needed to process your clearance through the UAE’s electronic customs system (e.g., Dubai Trade or Maqta).
Key documents include:
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Bill of lading or airway bill
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Packing list and commercial invoice
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Emirates ID/passport (for personal shipments)
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Import/export license (for businesses)
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Residence visa (for returning expats or relocators)
All documents are submitted electronically for faster customs processing.
Customs Declaration & Clearance Coordination
We Communicate with Customs — On Your Behalf
We handle the full declaration process and communicate with customs officers to ensure proper classification and approval of your shipment.
This includes:
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HS code classification for commercial goods
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Tax/duty calculation and payment on your behalf
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Liaising with customs for inspection scheduling (if required)
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Applying for exemptions or temporary import status (when eligible)
Our experienced team ensures your cargo is declared correctly, helping avoid unnecessary fines or delays.
Physical Inspection & Port Handling (If Applicable)
Fast Tracking Cargo Through UAE Terminals
If your cargo is selected for inspection, we coordinate with port authorities and attend inspections on your behalf. This includes providing supporting documents, explaining cargo details, and managing unloading or scanning requirements.
We assist with:
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Arranging container movement for inspection
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Attending on-site during customs examination
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Interpreting customs queries and providing clarifications
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Ensuring safe handling of fragile or sensitive cargo
With our proactive involvement, inspections are fast and hassle-free.
Clearance & Delivery Coordination
Your Shipment Is Released and Ready to Move
After approval and duty payment, we obtain the customs release documents and coordinate your shipment’s onward movement — whether to your home, office, warehouse, or storage unit.
Our services include:
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Issuing the customs clearance certificate
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Booking local delivery or last-mile logistics
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Coordinating with freight forwarders or storage providers
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Providing proof of clearance and final documentation
Your cargo is released, transported, and delivered with care — all under our supervision.
Post-Clearance Support & Documentation
Peace of Mind Even After Delivery
We don’t disappear once your goods are cleared. Our team remains available for after-service support including documentation copies, proof for audits, and guidance for future imports/exports.
Post-clearance support includes:
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Providing digital copies of all final documents
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Help with customs queries or audits
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Advice for repeat shipments or re-exports
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Optional add-ons like transit insurance or storage
Transparency and accountability — even after your clearance is complete.
Why It Works
The ISS Relocations Advantage — More Than Just Clearance
At ISS Relocations, customs clearance isn’t just a service — it’s a critical step in your overall logistics and relocation journey. That’s why our process has been painstakingly designed around UAE customs regulations, international standards, and real-world logistics challenges, ensuring that our clients never face unnecessary delays, compliance issues, or hidden surprises.
With over 20 years of hands-on experience in relocation, freight forwarding, and logistics operations across the UAE and globally, our team brings unparalleled expertise to the table. We’ve processed thousands of shipments through every major port and airport in the UAE, from personal household goods to complex industrial cargo. This knowledge translates into faster processing, fewer obstacles, and total peace of mind for you.
Trustworthy, Transparent, and Committed
When you choose ISS Relocations, you’re choosing a fully licensed, insured, and highly rated international relocation brand that stands behind every service it provides. We don’t cut corners — we clear them, so your cargo reaches you on time, on budget, and in perfect condition.
Your Shipping & Freight Options
ISS Relocations offers a full range of shipping and freight options to meet your unique relocation needs. Whether you’re moving household goods, vehicles, or commercial cargo, we provide air, sea, and land freight services with complete tracking, customs support, and safe handling.
Air Freight
Rail Freight
Road Freight
Efficient Moving Solutions for a Stress Free Relocation
At ISS Relocations, we deliver seamless moving experiences through expert planning, reliable logistics, and personalized care. Whether you’re relocating your home, office, or vehicle, our efficient solutions take the stress out of moving so you can focus on settling in with ease.
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Plan Stress-free Move with Top Moving Company in UAE - ISS Relocations
Frequently Asked Questions – FAQs
What is customs clearance, and why do I need it?
Customs clearance is the process of getting goods officially approved for import or export through government customs authorities. Without proper clearance, shipments can be delayed, penalized, or even returned. At ISS Relocations, we handle all necessary documents, coordinate with customs officials, and ensure your cargo — whether personal effects or commercial goods — moves smoothly through UAE ports, reducing hassle and avoiding costly mistakes.
Does ISS Relocations offer customs clearance for both personal and commercial shipments?
Yes, we offer comprehensive customs clearance for both personal and commercial cargo. Whether you’re an expat bringing in household items, a company importing machinery, or a trader exporting goods, our team ensures your documentation, duties, and inspections are handled professionally. ISS Relocations is your one-stop partner — offering bundled services that include customs, freight, relocation, and even last-mile delivery.
Can ISS Relocations help me with customs clearance at any UAE port or airport?
Absolutely. We provide licensed customs clearance services at all major UAE ports and airports, including Jebel Ali, Khalifa Port, Dubai Airport, Abu Dhabi Airport, Sharjah Port, and more. Regardless of where your goods enter or exit the country, ISS Relocations has experienced clearance agents and strong relationships with customs authorities to ensure fast, compliant processing for every shipment.
What documents are required for customs clearance in the UAE?
Required documents typically include a bill of lading or airway bill, packing list, commercial invoice, Emirates ID or passport copy, and an import/export license (for businesses). If you’re moving personal belongings, additional documents like a residence visa or tenancy contract may be needed. At ISS Relocations, we guide you step-by-step through this process and even pre-validate documents to prevent delays.
How long does customs clearance take in the UAE?
Customs clearance timelines depend on cargo type, port of arrival, and completeness of documentation. In general, air freight can be cleared within 1–2 days, while sea freight may take 3–5 days. ISS Relocations expedites the process by coordinating pre-clearance, submitting accurate paperwork, and managing inspections in real-time. Our goal is to get your cargo released as quickly and efficiently as possible.
Can I bundle customs clearance with other relocation or shipping services?
Yes! ISS Relocations specializes in integrated logistics and relocation services, which means you can bundle customs clearance with international moving, freight forwarding, automobile shipping, storage, or even transit insurance. Bundling services saves you time, reduces cost, and eliminates the hassle of coordinating multiple vendors. We offer a seamless, start-to-finish experience tailored to your needs.
What happens if my shipment includes restricted or dutiable items?
Certain goods like electronics, alcohol, or vehicles may be subject to restrictions, duties, or additional permits. ISS Relocations helps you identify such items in advance, calculate the correct duty and tax obligations, and secure any required approvals. Our expert guidance minimizes the risk of penalties or delays and ensures compliance with UAE customs laws — giving you peace of mind throughout the process.
Why should I choose ISS Relocations for customs clearance in the UAE?
ISS Relocations brings over 20 years of experience in the relocation and logistics industry, with a strong presence across the UAE. Our licensed customs agents, on-ground teams, and in-depth knowledge of UAE regulations enable us to clear shipments faster and more accurately. Clients choose us for our end-to-end service model — from packing and freight to customs and final delivery — all coordinated by one trusted provider.
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