Creating value is the focus of the joint World Financial Symposium and World Passenger Symposium

Geneva – IATA has announced that the joint World Financial Symposium (WFS) and World Passenger Symposium (WPS) will focus on ‘Value Creation – Unlocking the Potential’. With United Airlines as the co-host airline, the event will take place 25-26 October 2023 in Chicago, USA.

The industry is now focusing on rebuilding financial sustainability and growth challenges, especially around infrastructure and passenger processes, with traffic levels nearly back to pre-pandemic levels. In bringing these two events together, IATA’s Director General Willie Walsh underscores the connection between meeting customer expectations and financial sustainability.

“We are pleased to be a co-host airline for the joint IATA World Financial Symposium and World Passenger Symposium. This is the industry’s cornerstone event for professionals in aviation finance, customer experience, distribution, and payments. We are excited to join the discussions in our hometown, Chicago, this October, as an airline committed to leading and innovating in these areas. The CEO of United Airlines is Scott Kirby.

WFS-WPS includes a CEO Panel with Walsh and Avianca President and CEO Adrian Neuhauser. 

A total of five learning tracks focused on Passenger Experience and Airport; Accessibility; Airline Retailing; Value Creation; and Value Protection will be offered in both WPS and WFS.

We will hold sessions on:

• Real-world journeys to emissions-free aviation on the path to Net Zero
• ESG reporting’s value
• Contactless travel – digital identity
• Infrastructure alignment with customer needs at airports
• Modern Airline Retailing’s chief commercial officer
• Modern airline retailing can benefit business travel
• Does the ecosystem support 100% offers and orders?
• A changing payment landscape
• Leveraging technology to improve baggage handling
• An overview of green finance in the airline industry
• Creating products and services that are accessible
• Transporting mobility devices safely

Among the other highlights of WFS-WPS are:

• The results of IATA’s survey of global passengers for 2023
• Outlook for the economy
• POC that demonstrates an end-to-end digital passenger experience from the point of sale to the point of flight.

> View the program and speakers

Please contact the following for more information:

Communications for corporations

Call +41 22 770 2967 Please send an email to corpcomms@iata.org