I initially shared concerns about the lack of communication and tracking after my household belongings were shipped with ISS Relocations from Qatar to the USA in October 2025. While the packing team was excellent—professional, careful, and efficient—the post-shipment communication was unclear and frustrating at first.
However, I want to acknowledge how ISS Relocations handled my feedback. Their management team responded thoughtfully, explained the reasons for the delay, and provided a clear timeline for delivery. They also committed to regular updates and shared tracking details promptly after my review. This level of attention and accountability shows they truly value customer feedback and work to resolve issues.
Delays can happen in international shipping, especially with groupage containers, but what matters most is how a company responds—and ISS Relocations demonstrated professionalism and care in addressing my concerns. I appreciate their transparency and follow-up, and I’m satisfied with the resolution.
Thank you to the team for taking the time to clarify and ensure a smooth process going forward.
Response from the owner:Hello Nader Ahmed,
We regret the frustration expressed regarding the post-shipment phase and communication gaps. We appreciate you sharing your experience. Our team values feedback and will consider how to improve visibility and responsiveness in the post-shipment process to better support customers across time zones. Thank you for bringing this to our attention, please reach out to Qatar management team at qatar@iss-relocations.com
Best regards,
ISS Relocations
