Moving Guide
Moving Guide
It’s important to us that you know what to expect from our relocation service and have a clear understanding of how each stage of the process works.
Step-1
On receipt of your name and contact details, our Move Coordinator will call you to schedule a pre-move meeting.
Step-2
You will be sent a relocation pack which includes information about customs and other requirements.
Step-3
The consultation visits. The visit normally lasts 30 to 45 minutes. The consultant will leave you with a list of the items to be packed and shipped along with an estimate of the volume.
Step-4
Our pricing team will contact you within 48 hours of the consultation visit to advise you of the best quote
Step-5
Upon approval of our quotation (and with the order confirmation or LPO from your company) our move coordinator will schedule the pack dates or delivery.
Step-6
Upon approval of our quotation (and with the order confirmation or LPO from your company) our move coordinator will schedule the pack dates or delivery.
Step-7
Arrangement of Handyman service if required.
Step-8
With the completion of packing or delivery our admin team arranges the invoice for payment.
Step-9
Your Move Coordinator will complete all documentation and let you have information about vessel schedules and expected custom clearance times.
Step-10
We will ask you to complete a customer satisfaction survey, ensuring that we continue to provide the service that you want.
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