Digital Upskilling A Top Trend for 2023 - ISS Relocations

2023’s Top Trend: Upskilling with digital technology

Keeping up with the world’s changing needs.

It will be crucial for the global workforce in the coming years to maintain and learn new skills. In 2020, most companies were scrambling to close a skills gap as well as a technology gap as a result of the rapid change to a mostly digital remote-work culture. Increasingly, workers prefer a hybrid work schedule that is more permanent. As a result of a shrinking talent pool and work processes forever impacted by technological advancements, companies that fail to invest in modernization will lose $8.5 trillion in unrealized revenue by 2030.

Upskilling involves learning new skills, while re-skilling involves learning new skills. Employers and employees alike are concerned about re-skilling and upskilling. According to Cengage Group data, people resigning during the Great Recession migrated to tech and IT-related jobs, and they placed a lot of importance on upskilling in order to find new jobs. A total of 67 percent of respondents took an online training course or earned a certificate to help them in their job search. Additionally, 66% of respondents said that access to employer-paid online training and upskilling opportunities was an important factor in choosing their new job, while 56% said that their previous employer did not offer training. According to a PWC survey, 74 percent of global chief executives are concerned about the availability of key skills.

What can businesses do to prepare for an ever-changing digital landscape?

Making the right technology investments
In the near future, we will continue to see the rise of artificial intelligence tools such as ChatGPT, which will change our working lives entirely. As we shift more and more toward digital work, companies focusing on both modernization and innovation will have an advantage.

Due to workers’ preference for hybrid work schedules over returning to the office full-time, technology-based solutions will be needed to help seamlessly bridge the gap between the home office and the office. According to a SHRM online survey, HR analysts and practitioners said that in 2023, internal talent marketplaces, optimization of investments in existing systems, hybrid work support, and artificial intelligence will be top priorities. Since workers spend a significant portion of their work week remote, HR technology can help measure productivity in meaningful results-based ways without making them feel monitored. With workers spread across a number of internet connections, a cybersecurity technology strategy combined with HR technology updates will enable companies to keep sensitive information secure.

Based on current use cases and inventory, you can develop more efficient processes, improve scalability, and make your work systems more user-friendly by determining your organization’s technology needs. In conjunction with updated technology, there is something you should consider before taking inventory of your current tech stack.

Employee investment
Technology cannot be invested in without employees. If not improved upon, the talent shortages of the past two years will continue to hamper technological advancements over the next seven years. Many employees, especially Generation Z workers and millennials, are eager to learn new skills or improve their current careers, so why not work with them?
Deloitte has found that companies going through a digital transformation perform better when their technology capabilities are built collaboratively with their employees and end users. By investing in technology up front, a company is showing its employees that it plans to grow with them, make sure they enjoy their job, and acquire new skills, thus serving as a talent retention and growth strategy. Employees are less likely to job hunt when companies invest in their skill development and employees’ skills. By upskilling the company’s workforce and technology, they will be able to “future-proof” their workforce, minimize disruptions, and improve both their internal processes and products.

The best way to start is with worldwide ERC certificates
Have you thought about how to start upskilling or providing upskilling for your employees? You can prepare for a career in the new global marketplace by using the Worldwide ERC Learning Portal. Besides webinars, trainings, and online learning courses, Worldwide ERC also offers certifications for anyone looking to build their credibility in the mobility industry.

For mobility professionals looking to continue their mobility career within the U.S., the Certified Relocation Professional (CRP®) designation is ideal, while the Global Mobility Specialist (GMS®) designation is ideal for professionals working on global mobility projects. For more information, please visit the Worldwide ERC Learning Portal, or contact us at

Get A Free Moving Quote

"*" indicates required fields